Our
Reporting

In 2018 we launched our commitment to redefine sustainable travel through our Travel with Purpose 2030 Goals, which align with the United Nation’s Sustainable Development Goals. Our aim through our reporting is to provide a transparent and credible account of progress towards our 2030 Goals, and to engage our stakeholders around the value of responsible travel. We have reported externally on our Travel with Purpose corporate responsibility program since 2012. We measure our performance through LightStay, our award-winning ESG management platform. LightStay allows us to measure, manage and report our environmental and social impact across our global portfolio of more than 6,400 managed and franchised hotels. We use LightStay to report on our global environmental and social impact and our progress towards our goals.

Our reporting provides insight into our ESG approach, our progress towards our 2030 Goals and how we engage stakeholders to better understand and address the material issues impacting our business. Through the disclosures and downloads on this page, we welcome you to explore our journey and performance.

Performance

At Hilton, we closely track and report on our environmental and social impact. We use LightStay, our award-winning ESG management platform, to measure our hotels’ impacts in the communities in which they operate. We believe that transparent external reporting allows us to better engage our stakeholders on the most material issues impacting our business and collaborate on solutions to address them. Accuracy of our data is important to us, which is why we have obtained independent external assurance over the data points listed below.

ENVIRONMENTAL IMPACT

ENERGY & CARBON: Hilton is committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030, in line with our science-based targets.

GREENHOUSE GAS EMISSIONS 2020 2019 2018 2008 (Baseline)
Scope 1 direct emissions
Emissions (MT CO₂e) 329,570 476,036 533,382 437,087
Emissions intensity (MT CO₂e/m²) .0132 .0199 .0233 .0307
Scope 2 indirect emissions
Location-based emissions (MT CO₂e) 1,419,705 1,949,324 1,873,715 1,562,544
Location-based emissions intensity (MT CO₂e/m²) .0569 .0815 .0819 .1098
Market-based emissions (MT CO₂e) 1,388,664 1,931,834 1,845,111 1,792,500
Market-based emissions intensity (MT CO₂e/m²) .0557 .0808 .0807 .1260
Total scope 1 + 2 emissions
Location-based emissions (MT CO₂e) 1,749,275 2,425,360 2,407,097 1,999,631
Location-based emissions intensity (MT CO₂e/m²) .0701 .1014 .1052 .1405
Market-based emissions (MT CO₂e) 1,718,234 2,407,870 2,378,493 2,229,587
Market-based emissions intensity (MT CO₂e/m²) .0689 .1007 .1040 .1567
Scope 3 emissions
Franchises - emissions (MT CO₂e) 3,189,909 3,884,715 3,685,459 3,019,210
Franchises - emissions intensity (MT CO₂e/m²) .0749 .0971 .0997 .1363
Emissions from business travel (MT CO₂e) 6,449 26,754 31,016
Emissions from waste (MT CO₂e) 59,986 117,772 120,372 125,821
ENERGY 2020 2019 2018 2008 (Baseline)
Energy consumption (MWh)
Managed 4,956,217 6,828,225 6,728,534 5,289,613
Franchised 10,015,986 11,838,738 11,084,182 8,445,834
Total 14,972,203 18,666,964 17,812,716 13,735,447
Energy use intensity (MWh/m²)
Managed .1987 .2856 .2942 .3861
Franchised .2353 .2960 .2999 .3813
Total .2218 .2921 .2977 .3831

WATER: Hilton is committed to reducing our water use intensity in our managed operations by 50% by 2030.

WATER 2020 2019 2018 2008 (Baseline)
Water consumption (megaliters)
Managed 9,672 14,026 13,841 10,335
Franchised 16,788 23,327 21,777 16,988
Total 26,460 37,353 35,618 27,323
Water consumption intensity (liters/m²)
Managed 388 586 605 754
Franchised 394 583 589 767
Total 392 585 595 762
Water withdrawal (megaliters)
Managed 38,687 56,103 55,363 41,342
Franchised 67,154 93,309 87,110 67,951
Total 105,841 149,412 142,473 109,293
Water withdrawal intensity (liters/m²)
Managed 1,551 2,346 2,420 3,018
Franchised 1,578 2,333 2,357 3,068
Total 1,568 2,338 2,381 3,049

WASTE: Hilton is committed to reducing our waste intensity in managed operations by 50% by 2030.

WASTE 2020 2019 2018 2008 (Baseline)
Total waste generated (MT)
Managed 96,609 192,230 192,163 159,537
Franchised 212,321 332,103 320,074 264,321
Total 308,929 524,334 512,238 423,858
Total waste intensity (MT/m²)
Managed .0039 .0080 .0084 .0112
Franchised .0050 .0083 .0087 .0119
Total .0046 .0082 .0086 .0117
Landfilled waste (MT)
Managed 63,815 125,289 128,055 133,852
Franchised 188,956 281,772 270,761 221,765
Total 252,772 407,061 398,817 355,617
Landfilled waste intensity (MT/m²)
Managed .0026 .0052 .0056 .0094
Franchised .0044 .0070 .0073 .0100
Total .0037 .0064 .0067 .0098
Waste diversion from landfill (MT)
Managed 32,794 66,941 64,108 25,686
Franchised 23,364 50,332 49,313 42,556
Total 56,158 117,273 113,421 68,241
Waste diversion rate (%)
Managed 33.9% 34.8% 33.4% 16.1%
Franchised 11.0% 15.2% 15.4% 16.1%
Total 18.2% 22.4% 22.1% 16.1%

Social Impact

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INCLUSIVE GROWTH: Hilton empowers everyone to participate in and benefit from travel and tourism across our value chain.

INCLUSIVE GROWTH 2020 2019 2018
Supplier Diversity Program (number of women, minority, veteran and LGBTQ- owned businesses we have supported) 2,700 3,476 3,352
Refugees Impacted1 11,725 10,883 5,392
1 Figures provided are cumulative impact since 2015

HUMAN RIGHTS: We are committed to embedding human rights due diligence across our global operations and supply chain by 2030.

HUMAN RIGHTS 2020 2019 2018
Mandatory Anti-Trafficking Training (% of General Managers having completed) 71% 78% 68%
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COMMUNITY INVESTMENT: We are committed to doubling our investment in social impact by 2030.

COMMUNITY INVESTMENT 2020 2019 2018
Volunteering (number of hours)1 149,605 549,887 513,055
1Reduction in logged 2020 volunteer hours is primarily attributable to the temporary closing or suspension of hotels due to the pandemic.

SASB & GRI

We seek to provide material, decision-useful sustainability information to our investors in line with the recommendations of the Sustainability Accounting Standards Board (SASB). We considered SASB’s Hotel & Lodging and Restaurant Standards in developing our table of key SASB metrics for our owned and managed properties. We also report selected SASB data in our 2020 10-K.

The Global Reporting Initiative (GRI) disclosure framework is an internationally recognized set of indicators for economic, environmental and social aspects of business performance. We use our GRI Index to set forth how the GRI framework has been applied to our ESG reporting process, in alignment with global best practices. Our GRI Index provides our stakeholders with the references where they can locate content of interest, and we also provide direct answers to specific indicators covered in the GRI framework.

Assurance

We recognize that the accuracy and credibility of our data is critical to managing our impact and transparently reporting on our performance. That is why we have worked with Dekra Certification, Inc. to obtain limited independent assurance over our environmental impact data (greenhouse gas emissions, energy, water and waste) since 2013. Dekra has also provided limited assurance over our selected social impact metrics since 2018. Please see our 2020 Assurance Statement for more information.