This year we launched our commitment to redefine sustainable travel through our new Travel with Purpose 2030 Goals, which align with the United Nation’s Sustainable Development Goals. Our aim through our reporting is to provide a transparent and credible account of progress towards our 2030 Goals, and to engage our stakeholders around the value of responsible travel. We have reported externally on our Travel with Purpose corporate responsibility program since 2012.
In 2019, we will celebrate 100 years of leadership in hospitality and a decade of measuring our performance through our award-winning LightStay system. LightStay allows us to measure, manage and report our environmental and social impact across our global portfolio of more than 5,600 managed and franchised hotels. We use LightStay to report on our global environmental and social impact and our progress towards our goals.
Our reporting provides insight into our approach to corporate responsibility, our progress towards our 2030 Goals and how we engage stakeholders to better understand the material issues impacting our business and collaborate on solutions to address them. Through the disclosures, reports, fact sheets and links on this page, we welcome you to explore our journey and performance.
Performance
At Hilton, we closely track and report on our environmental and social impact. We use LightStay, our award-winning corporate responsibility performance measurement platform, to measure our hotels’ impacts in the communities in which they operate. We believe that transparent external reporting allows us to better engage our stakeholders on the most material issues impacting our business, and collaborate on solutions to address them. Accuracy of our data is important to us, which is why we have obtained independent external assurance over all of the data points listed below.
ENVIRONMENTAL IMPACT
ENERGY & CARBON: Hilton is committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030, in line with our science-based targets. Learn more about our approach to reducing energy consumption and carbon emissions here.
| GREENHOUSE GAS EMISSIONS | 2018 | 2017 | 2016 | 2008 (Baseline) |
|---|---|---|---|---|
| Greenhouse gas emissions intensity (MT CO₂e/m²) | ||||
| Total Scope 1 + 2 emissions intensity (Market-based) | .1040 | .1071 | .1146 | .1567 |
| Scope 3 Franchises emissions intensity | .0997 | .1000 | .1108 | .1363 |
| ENERGY | 2018 | 2017 | 2016 | 2008 (Baseline) |
|---|---|---|---|---|
| Energy use intensity (MWh/m²) | ||||
| Managed | .2942 | .3000 | .3073 | .3861 |
| Franchised | .2999 | .3066 | .3156 | .3813 |
| Total | .2977 | .3041 | .3124 | .3831 |
WATER: Hilton is committed to reducing our water use intensity in our managed operations by 50% by 2030. Learn more about our approach to water stewardship here.
| WATER | 2018 | 2017 | 2016 | 2008 (Baseline) |
|---|---|---|---|---|
| Water consumption intensity (liters/m²) | ||||
| Managed | 605.1 | 614.9 | 627.9 | 754.4 |
| Franchised | 589.2 | 606.5 | 618.3 | 767.0 |
| Total | 595.3 | 609.7 | 622.0 | 762.2 |
| Water withdrawal intensity (liters/m²) | ||||
| Managed | 2,420 | 2,459 | 2,512 | 3,018 |
| Franchised | 2,357 | 2,426 | 2,473 | 3,068 |
| Total | 2,381 | 2,439 | 2,488 | 3,049 |
WASTE: Hilton is committed to reducing our waste intensity in managed operations by 50% by 2030. Learn more about our approach to reducing waste here.
| WASTE | 2018 | 2017 | 2016 | 2008 (Baseline) |
|---|---|---|---|---|
| Landfilled waste intensity (MT/m²) | ||||
| Managed | .0056 | .0059 | .0061 | .0094 |
| Franchised | .0073 | .0074 | .0071 | .0100 |
| Total | .0067 | .0068 | .0067 | .0098 |
| Waste diversion rate (%) | ||||
| Managed | 33.4% | 32.0% | 30.1% | 16.1% |
| Franchised | 15.4% | 15.4% | 20.5% | 16.1% |
| Total | 22.1% | 21.6% | 24.2% | 16.1% |
Social Impact
YOUTH: Hilton is committed to opening doors for one million young people by 2019 through our Open Doors Pledge. Learn more about our commitment to youth here.
| YOUTH | 2018 | 2017 |
|---|---|---|
| Open Doors Pledge - Youth Impact* (number of young people) | 900,000+ | 800,000+ |
INCLUSIVE GROWTH: Hilton empowers everyone to leverage their full potential to build strong and resilient hospitality communities across our value chain. Learn more about our commitment to inclusive growth here.
| INCLUSIVE GROWTH | 2018 |
|---|---|
| Supplier Diversity Program (number of women, minority, veteran and LGBTQ- owned businesses we have supported) | 3,352 |
HUMAN RIGHTS: We are committed to embedding human rights due diligence across our global operations and supply chain by 2030. Learn more about our commitment to human rights here.
| HUMAN RIGHTS | 2018 |
|---|---|
| Mandatory Anti-Trafficking Training (% of General Managers having completed) | 68% |
COMMUNITY INVESTMENT: We are committed to doubling our investment in social impact by 2030. Learn more about our commitment to community investment here.
| COMMUNITY INVESTMENT | 2018 | 2017 |
|---|---|---|
| Global Week of Service Volunteering (number of hours) | 236,930 | 267,355 |
GRI Index
Our reporting follows the Global Reporting Initiative (GRI) disclosure framework, which is an internationally recognized set of indicators for economic, environmental and social aspects of business performance. Our GRI Index sets forth how the GRI framework has been applied to our corporate responsibility reporting process in alignment with global best practices.
In the GRI Index, we provide our stakeholders with references where they can locate content of interest. We also provide direct answers to specific indicators covered in the GRI framework.
Assurance
We recognize that the accuracy and credibility of our data is critical to managing our impact and transparently reporting on our performance. That is why we have worked with DEKRA Certification, Inc. to obtain limited independent assurance over our environmental impact data (greenhouse gas emissions, energy, water and waste) since 2013. This year, to align with our Travel with Purpose 2030 Goals, we also engaged DEKRA to provide limited assurance over selected social impact metrics. Please see our assurance reports for more information.
