Our
Reporting

In 2018 we launched our commitment to redefine sustainable travel through our Travel with Purpose 2030 Goals, which align with the United Nation’s Sustainable Development Goals. Our aim through our reporting is to provide a transparent and credible account of progress towards our 2030 Goals, and to engage our stakeholders around the value of responsible travel. We have reported externally on our Travel with Purpose corporate responsibility program since 2012.

In 2019, we celebrated 100 years of leadership in hospitality and a decade of measuring our performance through LightStay, our award-winning corporate responsibility management platform. LightStay allows us to measure, manage and report our environmental and social impact across our global portfolio of more than 6,110 managed and franchised hotels. We use LightStay to report on our global environmental and social impact and our progress towards our goals.

Our reporting provides insight into our approach to corporate responsibility, our progress towards our 2030 Goals and how we engage stakeholders to better understand and address the material issues impacting our business. Through the disclosures and downloads on this page, we welcome you to explore our journey and performance.

Performance

At Hilton, we closely track and report on our environmental and social impact. We use LightStay, our award-winning corporate responsibility performance management platform, to measure our hotels’ impacts in the communities in which they operate. We believe that transparent external reporting allows us to better engage our stakeholders on the most material issues impacting our business and collaborate on solutions to address them. Accuracy of our data is important to us, which is why we have obtained independent external assurance over the data points listed below.

ENVIRONMENTAL IMPACT

ENERGY & CARBON: Hilton is committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030, in line with our science-based targets. Since 2008, we have achieved a 36% reduction in Scope 1 and 2 carbon emissions.

GREENHOUSE GAS EMISSIONS 2019 2018 2017 2008 (Baseline)
Scope 1 direct emissions
Emissions (MT CO₂e) 476,036 533,382 505,640 437,087
Emissions intensity (MT CO₂e/m²) .0199 .0233 .0236 .0307
Scope 2 indirect emissions
Location-based emissions (MT CO₂e) 1,949,324 1,873,715 1,811,065 1,562,544
Location-based emissions intensity (MT CO₂e/m²) .0815 .0819 .0846 .1098
Market-based emissions (MT CO₂e) 1,931,834 1,845,111 1,785,222 1,792,500
Market-based emissions intensity (MT CO₂e/m²) .0808 .0807 .0834 .1260
Total scope 1 + 2 emissions
Location-based emissions (MT CO₂e) 2,425,360 2,407,097 2,316,705 1,999,631
Location-based emissions intensity (MT CO₂e/m²) .1014 .1052 .1083 .1405
Market-based emissions (MT CO₂e) 2,407,870 2,378,493 2,290,862 2,229,587
Market-based emissions intensity (MT CO₂e/m²) .1007 .1040 .1071 .1567
Scope 3 emissions
Franchises - emissions (MT CO₂e) 3,884,715 3,685,459 3,473,170 3,019,210
Franchises - emissions intensity (MT CO₂e/m²) .0971 .0997 .1000 .1363
Emissions from business travel (MT CO₂e) 26,754 31,016 28,145
Emissions from waste (MT CO₂e) 117,772 120,372 118,609 125,821
ENERGY 2019 2018 2017 2008 (Baseline)
Energy consumption (MWh)
Managed 6,828,225 6,728,534 6,419,729 5,289,613
Franchised 11,838,738 11,084,182 10,647,230 8,445,834
Total 18,666,964 17,812,716 17,066,959 13,735,447
Energy use intensity (MWh/m²)
Managed .2856 .2942 .3000 .3861
Franchised .2960 .2999 .3066 .3813
Total .2921 .2977 .3041 .3831

WATER: Hilton is committed to reducing our in our water use intensity in our managed operations by 50% by 2030. Since 2008, we have achieved a 22% reduction in water consumption at our managed hotels and a 23% reduction across our total portfolio.

WATER 2019 2018 2017 2008 (Baseline)
Water consumption (megaliters)
Managed 14,026 13,841 13,372 10,335
Franchised 23,327 21,777 21,057 16,988
Total 37,353 35,618 34,429 27,323
Water consumption intensity (liters/m²)
Managed 586 605 625 754
Franchised 583 589 607 767
Total 585 595 610 762
Water withdrawal (megaliters)
Managed 56,103 55,363 52,628 41,342
Franchised 93,309 87,110 84,229 67,951
Total 149,412 142,473 136,857 109,293
Water withdrawal intensity (liters/m²)
Managed 2,346 2,420 2,459 3,018
Franchised 2,333 2,357 2,426 3,068
Total 2,338 2,381 2,439 3,049

WASTE: Hilton is committed to reducing our waste intensity in managed operations by 50% by 2030. Since 2008, we have reduced our waste to landfill by 44% at our managed hotels and by 35% across our total portfolio.

WASTE 2019 2018 2017 2008 (Baseline)
Total waste generated (MT)
Managed 192,230 192,163 185,104 159,537
Franchised 332,103 320,074 304,369 264,321
Total 524,334 512,238 489,473 423,860
Total waste intensity (MT/m²)
Managed .0080 .0084 .0087 .0112
Franchised .0083 .0087 .0088 .0119
Total .0082 .0086 .0087 .0117
Landfilled waste (MT)
Managed 125,289 128,055 126,180 133,852
Franchised 281,772 270,761 257,539 221,765
Total 407,061 398,817 383,719 355,617
Landfilled waste intensity (MT/m²)
Managed .0052 .0056 .0059 .0094
Franchised .0070 .0073 .0074 .0100
Total .0064 .0067 .0068 .0098
Waste diversion from landfill (MT)
Managed 66,941 64,108 58,924 25,686
Franchised 50,332 49,313 46,830 42,556
Total 117,273 113,421 105,755 68,243
Waste diversion rate (%)
Managed 34.8% 33.4% 32.0% 16.1%
Franchised 15.2% 15.4% 15.4% 16.1%
Total 22.4% 22.1% 21.6% 16.1%

Social Impact

icons-hand-graph

INCLUSIVE GROWTH: Hilton empowers everyone to participate in and benefit from travel and tourism across our value chain.

INCLUSIVE GROWTH 2019 2018 2017
Supplier Diversity Program (number of women, minority, veteran and LGBTQ- owned businesses we have supported) 3,476 3,352 3,000
Open Doors Pledge - Youth Impacted (number of young people)1 1,323,414 919,772 795,848
Refugees Impacted2 10,883 5,392 2,376
1 Figures provided are cumulative impact since launch of the pledge in 2014 2 Figures provided are cumulative impact since 2015

HUMAN RIGHTS: We are committed to embedding human rights due diligence across our global operations and supply chain by 2030.

HUMAN RIGHTS 2019 2018
Mandatory Anti-Trafficking Training (% of General Managers having completed) 78% 68%
icon-house

COMMUNITY INVESTMENT: We are committed to doubling our investment in social impact by 2030.

COMMUNITY INVESTMENT 2019 2018 2017
Volunteering (number of hours) 549,887 513,055 365,553

SASB & GRI

We seek to provide material, decision-useful sustainability information to our investors in line with the recommendations of the Sustainability Accounting Standards Board (SASB). We considered SASB’s Hotel & Lodging and Restaurant Standards in developing the following table of key sustainability metrics for our managed, owned and leased properties. We also report selected SASB data in our 2019 10-K.

The Global Reporting Initiative (GRI) disclosure framework is an internationally recognized set of indicators for economic, environmental and social aspects of business performance. We use our GRI Index to set forth how the GRI framework has been applied to our corporate responsibility reporting process, in alignment with global best practices. Our GRI Index provides our stakeholders with the references where they can locate content of interest, and we also provide direct answers to specific indicators covered in the GRI framework.

Assurance

We recognize that the accuracy and credibility of our data is critical to managing our impact and transparently reporting on our performance. That is why we have worked with Dekra Certification, Inc. to obtain limited independent assurance over our environmental impact data (greenhouse gas emissions, energy, water and waste) since 2013. Dekra has also provided limited assurance over our selected social impact metrics since 2018. Please see our 2019 Assurance Statement for more information.