Our
Reporting

This year we launched our commitment to redefine sustainable travel through our new Travel with Purpose 2030 Goals, which align with the United Nation’s Sustainable Development Goals. Our aim through our reporting is to provide a transparent and credible account of progress towards our 2030 Goals, and to engage our stakeholders around the value of responsible travel. We have reported externally on our Travel with Purpose corporate responsibility program since 2012.

In 2019, we will celebrate 100 years of leadership in hospitality and a decade of measuring our performance through our award-winning LightStay system. LightStay allows us to measure, manage and report our environmental and social impact across our global portfolio of more than 5,600 managed and franchised hotels. We use LightStay to report on our global environmental and social impact and our progress towards our goals.

Our reporting provides insight into our approach to corporate responsibility, our progress towards our 2030 Goals and how we engage stakeholders to better understand the material issues impacting our business and collaborate on solutions to address them. Through the disclosures, reports, fact sheets and links on this page, we welcome you to explore our journey and performance.

Performance

At Hilton, we closely track and report on our environmental and social impact. We use LightStay, our award-winning corporate responsibility performance measurement platform, to measure our hotels’ impacts in the communities in which they operate. We believe that transparent external reporting allows us to better engage our stakeholders on the most material issues impacting our business, and collaborate on solutions to address them. Accuracy of our data is important to us, which is why we have obtained independent external assurance over all of the data points listed below.

ENVIRONMENTAL IMPACT

ENERGY & CARBON: Hilton is committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030, in line with our science-based targets. Learn more about our approach to reducing energy consumption and carbon emissions here.

GREENHOUSE GAS EMISSIONS 2018 2017 2016 2008 (Baseline)
Greenhouse gas emissions intensity (MT CO₂e/m²)
Total Scope 1 + 2 emissions intensity (Market-based) .1040 .1071 .1146 .1567
Scope 3 Franchises emissions intensity .0997 .1000 .1108 .1363
ENERGY 2018 2017 2016 2008 (Baseline)
Energy use intensity (MWh/m²)
Managed .2942 .3000 .3073 .3861
Franchised .2999 .3066 .3156 .3813
Total .2977 .3041 .3124 .3831

WATER: Hilton is committed to reducing our water use intensity in our managed operations by 50% by 2030. Learn more about our approach to water stewardship here.

WATER 2018 2017 2016 2008 (Baseline)
Water consumption intensity (liters/m²)
Managed 605.1 614.9 627.9 754.4
Franchised 589.2 606.5 618.3 767.0
Total 595.3 609.7 622.0 762.2
Water withdrawal intensity (liters/m²)
Managed 2,420 2,459 2,512 3,018
Franchised 2,357 2,426 2,473 3,068
Total 2,381 2,439 2,488 3,049

WASTE: Hilton is committed to reducing our waste intensity in managed operations by 50% by 2030. Learn more about our approach to reducing waste here.

WASTE 2018 2017 2016 2008 (Baseline)
Landfilled waste intensity (MT/m²)
Managed .0056 .0059 .0061 .0094
Franchised .0073 .0074 .0071 .0100
Total .0067 .0068 .0067 .0098
Waste diversion rate (%)
Managed 33.4% 32.0% 30.1% 16.1%
Franchised 15.4% 15.4% 20.5% 16.1%
Total 22.1% 21.6% 24.2% 16.1%

Social Impact

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YOUTH: Hilton is committed to opening doors for one million young people by 2019 through our Open Doors Pledge. Learn more about our commitment to youth here.

YOUTH 2018 2017
Open Doors Pledge - Youth Impact* (number of young people) 900,000+ 800,000+
* Figures provided are total impact since launch of the pledge in 2014
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INCLUSIVE GROWTH: Hilton empowers everyone to leverage their full potential to build strong and resilient hospitality communities across our value chain. Learn more about our commitment to inclusive growth here.

INCLUSIVE GROWTH 2018
Supplier Diversity Program (number of women, minority, veteran and LGBTQ- owned businesses we have supported) 3,352

HUMAN RIGHTS: We are committed to embedding human rights due diligence across our global operations and supply chain by 2030. Learn more about our commitment to human rights here.

HUMAN RIGHTS 2018
Mandatory Anti-Trafficking Training (% of General Managers having completed) 68%
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COMMUNITY INVESTMENT: We are committed to doubling our investment in social impact by 2030. Learn more about our commitment to community investment here.

COMMUNITY INVESTMENT 2018 2017
Global Week of Service Volunteering (number of hours) 236,930 267,355

GRI Index

Our reporting follows the Global Reporting Initiative (GRI) disclosure framework, which is an internationally recognized set of indicators for economic, environmental and social aspects of business performance. Our GRI Index sets forth how the GRI framework has been applied to our corporate responsibility reporting process in alignment with global best practices.

In the GRI Index, we provide our stakeholders with references where they can locate content of interest. We also provide direct answers to specific indicators covered in the GRI framework.

Assurance

We recognize that the accuracy and credibility of our data is critical to managing our impact and transparently reporting on our performance. That is why we have worked with DEKRA Certification, Inc. to obtain limited independent assurance over our environmental impact data (greenhouse gas emissions, energy, water and waste) since 2013. This year, to align with our Travel with Purpose 2030 Goals, we also engaged DEKRA to provide limited assurance over selected social impact metrics. Please see our assurance reports for more information.