Our Journey Toward 2030

“Hilton was founded on the noble premise that travel can make the world a better place and that premise still guides us today,” said Christopher J. Nassetta, President & Chief Executive Officer, Hilton. In 2018 and in line with this vision, we launched bold Travel with Purpose 2030 Goals to redefine sustainable travel.

Travel with purpose

By 2030, we are committed to doubling our investment in social impact and cutting our environmental footprint in half through responsible hospitality across our value chain.

OUR VALUE CHAIN

OUR OPERATIONS

Pursue best-in-class operational excellence and engage our Guests and Team Members to maximize our positive impact.

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OUR COMMUNITIES

Bring Hilton’s innovation and influence to drive positive change in our communities.

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OUR SUPPLY CHAIN

Partner with our suppliers to address social and environmental risks in our top commodities and incorporate social and environmental criteria into our procurement decision processes.

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2030 Goal Tracking

Since the launch of our Travel with Purpose 2030 Goals in May 2018, we have been tracking all targets to ensure that we reach our goals. Below is a progress report on all 23 targets. For additional reporting, please visit the Our Reporting page.

CUTTING OUR ENVIRONMENTAL FOOTPRINT IN HALF

  • For the text of this infographic, download the PDF.

    ENERGY AND CARBON GOALS

    • Science-based targets: Reduce Scope 1 and 2 carbon intensity from managed hotels by 61%, and work with franchisees to reduce Scope 3 carbon intensity from franchised hotels by 52% (MT CO2e/m², 2008 baseline)
    • Create and partner with cross-industry networks to support a low-carbon future

    PROGRESS

    • 56% reduction in carbon emissions intensity (managed hotels)
    • 47% reduction in carbon emissions intensity (all hotels)
    • Began sourcing 100% renewable electricity at the majority of our managed hotels in the U.K., and renewable energy option added for U.S. managed hotels
    • 100% of hotels mapped against climate risks
    • Continued to advance collaboration across industry networks
  • For the text of this infographic, download the PDF.

    WATER GOALS

    • Reduce water use in our managed operations by 50% (liters/m², 2008 baseline)
    • Activate 20 context-based water projects in our communities and watersheds of top water risk

    PROGRESS

    • 47% reduction in water intensity (managed hotels)
    • 49% reduction in water intensity (all hotels)
    • 3 context-based water pilots initiated
    • Mapped 100% of hotels against WRI and WWF water risk indices; 37% of managed hotels identified to be in areas of high or very high water stress
    • Investing in community water stewardship efforts through the Hilton Effect Foundation
  • For the text of this infographic, download the PDF.

    WASTE GOALS

    • Reduce waste in our managed operations by 50% (MT/m², 2008 baseline)
    • Reduce food waste sent to landfill by 50% in our managed operations (MT/m², 2017 baseline)
    • Send zero soap to landfill by recycling all used guest soap bars, where available

    PROGRESS

    • 73% reduction in landfilled waste intensity (managed hotels)
    • 62% reduction in landfilled waste intensity (all hotels)
    • 88% of portfolio participating in soap recycling, including 100% of North America hotels
    • Food waste reduction program established
    • Collaborating with WWF and the hotel industry to develop a standardized waste measurement methodology
    • Launched Hilton EventReady program globally, creating waste reduction standards for all Hilton meetings and events
  • For the text of this infographic, download the PDF.

    RESPONSIBLE SOURCING GOAL

    • Sustainably source (e.g. certified) all meat and poultry, produce, seafood and cotton at managed hotels (where available)

    PROGRESS

    • Partnering with our suppliers to improve access to certified sustainable products
    • 58 hotels in 7 countries have achieved Marine Stewardship Council (MSC) and/or Aquaculture Stewardship Council (ASC) Chain of Custody certification for sustainable seafood
    • Cage-free eggs represent 86% of our egg volume in the U.S. and 66% in the U.K. and nine European countries, for our Luxury and Full Service managed hotels

DOUBLING OUR INVESTMENT IN SOCIAL IMPACT

  • For the text of this infographic, download the PDF.

    INCLUSIVE GROWTH GOALS

    • Double our investment in programs that contribute to sustainable solutions and economic opportunity for all (2017 baseline)
    • Double our sourcing spend from local, small and medium-sized enterprises and minority-owned suppliers for managed hotels and corporate offices (2017 baseline)
    • Double our investment in youth opportunity programs in countries with lowest youth wellbeing (2017 baseline)

    PROGRESS

    • Positively impacted nearly 11,500 refugees since 2015
    • Sourced from 2,700 women-, minority-, veteran-, disabled- and LGBTQ-owned businesses in 2020
    • 50% of brands have at least one brand standard requiring local sourcing
    • Joined with Tent Partnership for Refugees and Human Rights Campaign to pledge to mentor LGBTQ refugees and asylum seekers
    • Continued to partner with organizations expanding opportunities for youth, including International Youth Foundation, Jobs for America's Graduates, and Springboard
  • For the text of this infographic, download the PDF.

    HUMAN RIGHTS GOALS

    • Embed human rights due diligence across our global operations and in our supply chain, and partner with suppliers to address any form of forced labor or trafficking
    • Create and partner with cross-industry networks to advance international human rights

    PROGRESS

    • 124,796 Team Members completed our anti-human trafficking training, including 71% of hotel leaders
    • Achieved 91% compliance with training in Risks of Modern Slavery in Labor Sourcing across Europe, Middle East and Africa (EMEA) hotels
    • 100% of hotels mapped against human rights risks, and 100+ country-level human rights briefs and mitigation plans developed
    • Active collaboration with industry organizations and partners including It's a Penalty and ECPAT-USA
  • For the text of this infographic, download the PDF.

    COMMUNITY INVESTMENT GOALS

    • Contribute 10 million volunteer hours
    • Participate in food donation programs, where allowed by law (managed hotels)
    • Double our monetary response, empowerment efforts and investment in resiliency against natural disasters (2017 baseline)
    • Double Action Grants for hotel-led social and environmental impact projects in our communities
    • Promote environmental awareness and open our LightStay technology in school educational programs

    PROGRESS

    • Awarded over $1M in COVID-relief grants through the Hilton Effect Foundation, prioritizing organizations supporting marginalized communities
    • Partnered with American Express to offer more than 1M free room nights to frontline medical professionals
    • Donated $350,000 through the Hilton Effect Foundation to community organizations supporting natural disaster relief
    • Developed and implemented Disaster Response Playbook
    • 1,612,920 hours volunteered since 2017, including 184,425 hours in 2020
    • All managed hotels in North America are required to have food donation programs in place

OVERARCHING IMPACT

  • For the text of this infographic, download the PDF.

    DESTINATION STEWARDSHIP GOALS

    • Adopt a global standard for responsible travel and tourism, complementing our existing environmental certifications
    • Engage guests in supporting responsible travel in destination hot spots

    PROGRESS

    • Achieved Global Sustainable Tourism Council (GSTC)-Recognized Standard status for LightStay
    • Mapped 100% of hotels against key social and environmental risks
    • Continued to advance collaboration with groups including WWF, WTTC and GSTC to advance sustainable destination management
  • For the text of this infographic, download the PDF.

    TEAM MEMBER SUPPORT AND ENGAGEMENT GOALS

    • Support our Team Members affected by disasters
    • Achieve Hilton's Diversity & Inclusion targets (learn more)
    • Train employees at Hilton managed hotels on relevant environmental and social issues

    PROGRESS

    • Distributed more than $500,000 to Team Members directly impacted by COVID-19
    • Contributed to the development of WTTC’s New Guidelines for Inclusion & Diversity
    • Launched our Courageous Conversations Series to engage Team Members in necessary conversations on racial justice and promoting equity in the workplace
    • Awarded grants to nonprofits that are at the front lines of the fight for racial justice, including the NAACP and National Urban League
    • 91% of managed hotels globally have trained all Team Members in Diversity & Inclusion and Unconscious Bias, including 100% of managed hotels in the U.S.
    • 100% of hotel General Managers and Engineers required to be trained in using LightStay system
  • For the text of this infographic, download the PDF.

    SUPPLIER ENGAGEMENT GOALS

    • Encourage suppliers to set goals and validate through auditing and incentive program
    • Create framework for collaboration program with top-tier suppliers
    • Increase data visibility by incorporating social and environmental criteria into supplier registration and inquiry processes

    PROGRESS

    • Partnered with EcoVadis to track and validate supplier sustainability performance
    • All suppliers are encouraged to observe and abide by Hilton’s Responsible Sourcing Policy, which is included in all property contracts
    • Where relevant, routinely incorporate sustainability criteria into our sourcing exercises, catalogues and purchasing data