OUR OPERATIONS
Pursue best-in-class operational excellence and engage our Guests and Team Members to maximize our positive impact.
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“Hilton was founded on the noble premise that travel can make the world a better place, and 100 years into our journey, this premise still guides us today,” said Christopher J. Nassetta, President & Chief Executive Officer, Hilton. In line with this vision, and in celebration of our centennial, we launched bold Travel with Purpose 2030 Goals to redefine sustainable travel.
“ By 2030, we are committed to doubling our investment in social impact and cutting our environmental footprint in half through responsible hospitality across our value chain. ”
OUR VALUE CHAIN
OUR OPERATIONS
Adopt a global standard for responsible travel and tourism, complementing our existing environmental certifications.
Embed human rights due diligence across our global operations.
Reduce Scope 1 and 2 carbon intensity by 61% (GHG emissions/m2 - 2008 baseline).
Double our investment in programs that contribute to sustainable solutions and economic opportunity for all (e.g. women, veterans, persons with disabilities, etc. - 2017 baseline).
Reduce water use in our managed operations by 50% (liters/m2 – 2008 baseline).
Reduce waste output in our managed operations by 50% (metric tons/m2 – 2008 baseline).
Zero soap to landfill by recycling all used guest soap bars where available.
Reduce food waste sent to landfill by 50% in our managed operations (2017 baseline).
Train employees at Hilton managed hotels on relevant environmental and social issues and engage guests in supporting responsible travel in destination hot spots.
OUR COMMUNITIES
Bring Hilton’s innovation and influence to drive positive change in our communities.
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OUR COMMUNITIES
Double our monetary response, empowerment efforts and investment in resiliency against natural disasters (2017 baseline).
Contribute 10 Million volunteer hours to activate our Travel with Purpose commitment in our communities.
Double our investment in youth opportunity programs in countries with lowest youth wellbeing (2017 baseline).
Participate in food donation programs where allowed by law (managed hotels).
Activate 20 context-based water projects in our communities and watersheds of top water risk.
Promote environmental awareness and open our LightStay technology in school educational programs.
Double Action Grants for social and environmental impact projects in our communities.
Create and partner with cross-industry networks to support policies for a low carbon future and to advance international human rights.
OUR SUPPLY CHAIN
Partner with our suppliers to address social and environmental risks in our top commodities and incorporate social and environmental criteria into our procurement decision processes.
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OUR SUPPLY CHAIN
Double our sourcing spend from local, small and medium-sized enterprises and minority-owned suppliers (managed hotels and corporate offices - 2017 baseline).
Embed human rights due diligence in our supply chain and partner with suppliers to eradicate any form of forced labor or trafficking.
Sustainably source (e.g. certified) all meat and poultry, produce, seafood and cotton at managed hotels (where available).
Encourage suppliers to set goals and validate through auditing and incentive program.
Create framework for collaboration program with top-tier suppliers.
Increase data visibility by incorporating social and environmental criteria into supplier registration and enquiry processes.
2030 Goal Tracking
Since the launch of our Travel with Purpose 2030 Goals in May 2018, we have been tracking all targets to ensure that we reach our goals. Below is a progress report on all 23 targets. For additional reporting, please visit the Our Reporting page with detailed performance tables that include the data for a number of our goals.
CUTTING OUR ENVIRONMENTAL FOOTPRINT IN HALF
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ENERGY AND CARBON GOALS
- Science-based target: reduce Scope 1 and 2 carbon intensity by 61% (MT CO2e/m2 2008 baseline)
- Create and partner with cross-industry networks to support a low-carbon future
PROGRESS
- 36% reduction in carbon emissions intensity (managed hotels)
- 32% reduction in carbon emissions intensity (all hotels)
- Continued to advance collaboration with World Wildlife Fund (WWF), World Resources Institute (WRI), The Climate Group, World Travel & Tourism Council (WTTC), International Tourism Partnership (ITP) andlocal organizations
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WATER GOALS
- Reduce water use in our managed operations by 50% (liters/m², 2008 baseline)
- Activate 20 context-based water projects in our communities and watersheds of top water risk
PROGRESS
- 22% reduction in water intensity (managed hotels)
- 23% reduction in water intensity (all hotels)
- 3 pilots initiated
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WASTE GOALS
- Reduce waste in our managed operations by 50% (MT/m², 2008 baseline)
- Reduce food waste sent to landfill by 50% in our managed operations (MT/m², 2017 baseline)
- Send zero soap to landfill by recycling all used guest soap bars, where available
PROGRESS
- 44% reduction in waste intensity (managed hotels)
- 35% reduction in waste intensity (all hotels)
- 88% of portfolio participating in soap recycling
- Food waste program established in the Americas and piloting in Europe, Middle East and Africa (EMEA)and Asia Pacific (APAC)
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RESPONSIBLE SOURCING GOAL
- Sustainably source (e.g. certified) all meat and poultry, produce, seafood and cotton at managed hotels (where available)
PROGRESS
- Cage-free eggs: 89% of spend in U.S.; 77% of spend in Europe (Luxury & Full Service managed hotels)
- Seafood: 80 hotels in 6 countries have achieved Marine Stewardship Council (MSC) and/or Aquaculture Stewardship Council (ASC) Chain of Custody certification
- Reviewing towel and bed linen supplier sustainability attributes
DOUBLING OUR INVESTMENT IN SOCIAL IMPACT
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INCLUSIVE GROWTH GOALS
- Double our investment in programs that contribute to sustainable solutions and economic opportunity for all (2017 baseline)
- Double our sourcing spend from local, small and medium-sized enterprises and minority-owned suppliers for managed hotels and corporate offices (2017 baseline)
- Double our investment in youth opportunity programs in countries with lowest youth wellbeing (2017 baseline)
PROGRESS
- Exceeded our 2014 Open Doors pledge to impact 1M young people by 2019
- Impacted nearly 11,000 refugees since 2015
- Sourced from 3,476 women-, minority-, veteran-, disabled- and LGBTQ-owned businesses
- 50% of brands have at least one brand standard requiring local sourcing
- Hired more than 30,000 veterans in the U.S. since 2013
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HUMAN RIGHTS GOALS
- Embed human rights due diligence across our global operations and in our supply chain, and partner with suppliers to address any form of forced labor or trafficking
- Create and partner with cross-industry networks to advance international human rights
PROGRESS
- 94% of hotels with at least one Team Member trained in anti-human trafficking, including 78% of General Managers
- Made our training on Key Risks of Modern Slavery in Labor Sourcing publicly available for free
- 100% of hotels mapped against human rights risks, and 100 country-level human rights briefs and mitigation plans developed
- 44 labor agencies audited
- Active collaboration with industry organizations
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COMMUNITY INVESTMENT GOALS
- Contribute 10 million volunteer hours
- Participate in food donation programs, where allowed by law (managed hotels)
- Double our monetary response, empowerment efforts and investment in resiliency against natural disasters (2017 baseline)
- Double Action Grants for hotel-led social and environmental impact projects in our communities
- Promote environmental awareness and open our LightStay technology in school educational programs
PROGRESS
- 1,429,295 hours volunteered since 2017, including 549,887 hours in 2019
- Rolled out food donation program to managed hotels in North America
- $3.2+ million raised for disaster relief since 2014
- Launched the Hilton Effect Foundation as a vehicle to double investment in social impact and awarded 15 inaugural grants
- Enhanced LightStay to improve tracking of skills-based and remote volunteering
OVERARCHING IMPACT
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DESTINATION STEWARDSHIP GOALS
- Adopt a global standard for responsible travel and tourism, complementing our existing environmental certifications
- Engage guests in supporting responsible travel in destination hot spots
PROGRESS
- Achieved Global Sustainable Tourism Council (GSTC)-Recognized Standard status for LightStay
- Mapped 100% of hotels against key social and environmental risks
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TEAM MEMBER ENGAGEMENT GOALS
- Train employees at Hilton managed hotels on relevant environmental and social issues
PROGRESS
- 94% of hotels with at least one Team Member trained in anti-human trafficking, including 78% of General Managers
- 100% of hotel General Managers and Engineers required to be trained in using LightStay system, and 15,000+ Team Members trained in using LightStay since 2017
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SUPPLIER ENGAGEMENT GOALS
- Encourage suppliers to set goals and validate through auditing and incentive program
- Create framework for collaboration program with top-tier suppliers
- Increase data visibility by incorporating social and environmental criteria into supplier registration and inquiry processes
PROGRESS
- Reviewing sustainability management tools to track and validate supplier performance, and collaborating with suppliers to improve sustainability of sourcing of products, including meat, seafood and plastics
- Where relevant, we are routinely incorporating sustainability criteria into our sourcing exercises, catalogues and purchasing data